कस्टमर सपोर्ट एग्जीक्यूटिव

Customer Service Associate

Job Description

Customer Service Associate ka role customers ko travel aur aviation services ke dauran professional aur efficient support dena hota hai. Is role mein passengers aur travel clients ke saath directly interaction hota hai.

Key Responsibilities

• Customers ke queries handle karna (flight bookings, tour packages, visa, baggage, cancellations, refunds)

• Flight tickets, hotel bookings aur holiday packages ki information dena

• Check-in, boarding, baggage aur flight schedules se related support provide karna

• Customers ko email, call aur face-to-face assistance dena

• Customer complaints aur issues ko politely aur effectively resolve karna

• Reservation systems aur travel software ka use karna

• Domestic aur international travel policies follow karna

• Company SOPs aur safety guidelines ka strictly follow karna

Required Skills

• Good communication skills (English & Hindi)

• Customer-friendly aur professional attitude

• Basic computer knowledge

• Problem-solving skills

• Ability to work in shifts

• Pressure mein calmly kaam karne ki ability

Educational Qualification

• 12th pass / Graduate (Travel & Tourism ya Aviation background preferred)

• Fresher aur experienced dono apply kar sakte hain

Career Growth

• Senior Customer Service Executive

• Ticketing Executive

• Travel Consultant

• Tour Manager

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 0 - 1 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।