कस्टमर सपोर्ट एग्जीक्यूटिव

· Handle order processing, entries, updates, and maintain accurate sales records.

· Follow up with customers regarding inquiries, order status, dispatch, Advance Payment and other details regarding orders.

· Coordinate with sales team, customers, and China team for smooth order execution.

· Monitor customer requirements and ensure timely responses with professional communication.

· Organize sales data, manage customer lists, update records, and track follow-ups.

· Develop basic product knowledge to improve coordination and support efficiency.

· Maintain confidentiality and ensure accuracy in all documentation and communication.


· Handle and maintain records of service complaints, including complaint tracking and status updates.

· Prepare and monitor engineer working time reports, service reports, and field activity records.

· Maintain installation data, including machine installation details and completion records.

· Record and manage service parts details, including usage, requirements, and replacement tracking.

· Prepare reports for installation delays, shortages, damaged parts, and related issue tracking.

· Support verification and tally of parts as per packing lists during dispatch and installation.

· Coordinate with internal team for confirmation and arrangement of service parts as required.

· Maintain proper service reports, documentation, and data records for smooth coordination and reporting.

· Communication with China Haijia for service issue, over the phone, via email.

Keep accurate record of Customers.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 1 - 2 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।