Customer Support Executive

BPO Hiring – Voice Process (Inbound & Outbound) | Malad, Mumbai

We are hiring for multiple openings in leading Domestic & International BPO voice processes across BFSI, Retail, and Customer Support domains.

Location: Malad, Mumbai (Work From Office)

Job Role

Customer Support Executive / Voice Process Executive / BPO Associate

Process Types Available

• Inbound Customer Service Process

• Outbound Sales / Lead Generation Process

• Retention & Customer Support Process

• Banking & Financial Services Support Process

Key Responsibilities

• Handle inbound and outbound customer calls

• Resolve customer queries and provide accurate support

• Explain products/services based on customer needs

• Maintain service quality and process compliance

• Work towards performance-based targets (where applicable)

Eligibility Criteria

• HSC / Graduate / Graduate Fresher (process-based eligibility)

• Minimum 6 months calling experience preferred for select processes

• Freshers can apply for entry-level roles

• Excellent communication skills in English (mandatory)

• Regional language skills required for specific roles (Tamil / Kannada / Bengali / Telugu)

• Comfortable working in a voice process environment

Work Details

• Shift: Day / Rotational shifts (process dependent)

• Week Off: Rotational or fixed Sunday (as per process)

• Work Mode: Work From Office (Mumbai)

• Working Days: As per process requirement

Salary Package

- CTC Range: ₹18,000 to ₹40,000 per month (based on process & experience)

- In-hand: ₹14,000 to ₹35,000 approx

- Incentives: Available for performance-based roles

Interview & Joining

• Multiple batch openings (April 2026)

• Quick selection process

• Immediate joining for suitable candidates

Skills Required

• Excellent communication skills

• Basic computer knowledge

• Customer handling ability

• Willingness to work in rotational shifts

Important Note

Final process allocation will be based on communication skills, experience, and interview performance.

How to Apply -

Interested candidates may share their updated resume on WhatsApp at 8587079103 or email it to (connect@hirekra.com). Applications can also be submitted through this platform (Job Hai)

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