कस्टमर सपोर्ट एग्जीक्यूटिव

Support Executive – Female

📍 Location: Salt Lake Sector V, Kolkata (Work From Office)

💼 Openings: 4 Positions

💰 Salary: Up to ₹20,000 In-Hand (Based on last drawn) + Incentives

🕒 Shift: 11:00 AM – 7:00 PM | Mon–Sat (Sunday Fixed Off)

🎓 Experience: 1–2 Years in Voice Process / Technical Support / BPO

🎤 Interview: Walk-in / Face-to-Face | 11:30 AM – 2:00 PM

⚡ Immediate Joiners Preferred

Key Responsibilities

Voice Support & Resolution: Handle incoming customer calls, troubleshoot technical issues, and provide accurate solutions.

Customer Retention: Maintain high FCR and ensure customer satisfaction.

Upselling & Cross-Selling: Identify customer needs and promote relevant products/services through upselling and cross-selling.

CRM & Record Management: Maintain accurate call details, customer queries, and ticket status in CRM/Excel.

Qualification & Skills

1–2 years of experience in Voice Process, Technical Support, or Customer Care.

Experience in Upselling/Cross-Selling preferred. Candidates should understand the concepts and know how to effectively upsell and cross-sell.

Strong issue resolution and customer-handling skills.

Excellent verbal communication in English, Hindi & Bengali.

Minimum Qualification: Graduate.

Office Location:

Ergo Brilliant Tower,

12th Floor, Room 1202,

Plot A1-4, Block EP & GP, Street Number 23,

GP Block, Sector V, Salt Lake, Kolkata – 700091

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