Handle customer queries through calls, emails, and chat in a timely and professional manner
Provide accurate information regarding the Legan App’s features, services, and processes
Resolve customer complaints and issues promptly with effective solutions
Maintain strong customer relationships by ensuring a positive support experience
Record and update all customer interactions in the system accurately
Follow up with customers to ensure proper resolution and collect feedback
Coordinate with internal teams (technical, sales, or operations) to address customer concerns
Ensure compliance with company policies and maintain service quality standards