
Customer Support Executives - AVM USPA Support
Languages – English, Hindi (Mandatory), Should be Versant 5 certified in English
Experience – Experienced (6 months to 1.5 years)
Qualification – PUC / Degree
LOB – Voice (Inbound)
Shift Timings – 10 AM to 7 PM, 11 AM to 8 PM and 1 PM to 10 PM
WOFF – Rotational
Designation – Process Executive
Work Experience: Should know how to work in a Blended Process (Voice and Email)
Job Role - Daily processing of calls received and outbound calls within assigned turnaround time, Awareness of the client’s business, operational activities, and processes, Adaptable to learning new methods, concepts, and skills, Develops and maintains documentation, Escalates issues and seeks advice when faced with complex issues/problems, Minimize customer complaints and escalations by providing exceptional service and call control, Keep process, technical, Operational and sales knowledge (of self) maintained/updated
Salary: 15000 to 20000 K per month