Customer Support Executive

📌 Job Opening: Customer Support – Legal Queries (WFH)

Company: Essencea Infoserv
Client: Porter
Role: Customer Support – Legal Queries
Work Mode: ⭐ Permanent Work From Home (Remote)

🔍 Role Overview

We are looking for dedicated and responsible Customer Support Executives to manage legal-related customer queries while ensuring SLA compliance and high-quality customer experience.

🧾 Key Responsibilities

• Handle and resolve customer legal queries professionally.

• Adhere strictly to SLA (Service Level Agreement) guidelines.

• Provide accurate, clear, and timely information to customers.

• Maintain proper documentation of customer interactions.

• Escalate unresolved or critical issues to the concerned teams.

• Maintain professionalism and confidentiality at all times.

🎓 Training Details

• Training Duration: 7–10 days

• Training Stipend:

  • First 7 days: Unpaid

  • Extended training (after 1 week): Paid
    

💼 Salary & Job Details

• Salary: ₹12,000 – ₹13,000 per month

• Working Hours: 9 hours per day

• Shift Timing: 10:00 AM – 7:00 PM

• Working Days: Monday to Saturday

• Weekly Off: Sunday

• Job Location: Remote / Work From Home

🎁 Employee Benefits

• Provident Fund (PF)

• ESIC Benefits

• Stable long-term work-from-home opportunity

• Structured training and ongoing process support

🌐 Language Requirements (Mandatory)

Candidates must be fluent in any one of the following language combinations:

• Malayalam + Hindi + English

• Telugu + Hindi + English

✅ Mandatory Requirements

• Laptop in good working condition

• Stable Wi-Fi connection (40–50 Mbps)

• Quiet workspace (power backup preferred)

🌟 Additional Skills

• Strong communication and problem-solving abilities

• Good typing skills and basic computer knowledge

• Ability to handle sensitive legal information confidentially

🚀 Immediate joiners preferred

📩 HR Contact Details:
Name: Chendrayudu Kalasala
Email: chendrayudu.k@essenceainfoserv.com

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