Customer Support Executive

Our expanding company is seeking fresh and experienced talents who aspire to excel as Customer Support Executives. We are looking for individuals who can play a pivotal role in enhancing customer satisfaction, thereby contributing to increased profitability and achieving both short-term and long-term organizational objectives.

Following are the details of Recruitment: -
Languages- English, Kannada, Hindi, Telugu, Tamil and Malayalam. (Max 3

languages English Mandatory).

• Educational Qualification- Any Graduates, Graduation /Diploma mandatory.

• Shifts-Rotational Shifts.

• Work Location- Onsite Project (Includes Accommodation, food Allowance,

visa and travelling expenditure).

• Salary CTC- As per market standards.

• Recruitment Criteria – Male and Female candidates who's age is not more than 30.

• Immediate joining candidates are appreciated.

• Requirements- should either possess a valid passport or be willing to apply for one

after the interview process. must have documentation confirming full double

vaccination status.

• Fresher or Experience as Customer support Specialists or similar CS roles.

• Familiarity with our industry is a plus.

• Experience using Help Desk Software and remote support tools is a plus.

• Excellent communication and problem-solving skills


Roles and Responsibilities:

• Respond to Customer Queries in a timely and accurate way, via phone, email or

chat, ensuring a positive customer experience.

• Identify customer needs and help customer use specific features effectively.

• Analyse and report product malfunctions (by conducting tests in various scenarios

or impersonating users to replicate issues.).
• Update our internal database with information regarding technical issues and

valuable discussions with customers.

• Monitor customer complaints on social media and proactively reach out to provide

assistance and resolve issues

• Share feature requests and effective workarounds with team members.

• Inform customers about new features and functionalities.

• follow up with customers to ensure their technical issues are resolved.

• Gather customer feedback and share with our Product, Sales, and Marketing team.

• Assist in training junior Customer Support Representatives.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 0 - 2 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।