कस्टमर सपोर्ट एग्जीक्यूटिव

Job Title: Customer Care Executive

Location: Gurgaon

Work Mode: Work From Office

Shift: Rotational (6 days working)

Salary Range: ₹20,000 – ₹32,000 CTC (Based on interview & communication skills)

Job Overview

We are hiring dynamic and customer-oriented professionals for our Customer Care process. The role involves handling inbound and outbound calls, resolving customer queries, and ensuring a smooth and professional customer experience.

Key Responsibilities

- Handle inbound and outbound customer calls professionally.

- Understand customer needs and provide accurate information or solutions.

- Maintain polite and professional communication at all times.

- Record customer interactions, issues, and feedback correctly in the CRM system.

- Coordinate with internal teams to resolve customer issues quickly.

Required Skills

- Good communication skills in Hindi and/or English.

- Basic understanding of the other language (Hindi or English) for internal communication.

- Good listening skills, patience, and a customer-first attitude.

- Ability to handle pressure, difficult customers, and multitask.

Qualification & Experience

- Education: 12th Pass or Graduate (any stream).

- Experience: 0–6 years in customer service or BPO voice process (freshers can apply).

Perks & Benefits

- Competitive salary with performance-based incentives.

- On-the-job training and continuous skill development.

- Opportunity to work in a professional and growth-oriented environment.

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