A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
10,000 - 15,000 /महीना
Ekka Consumer Products Private Limited
मीरपुर, कानपुर
ग्राहक सहायता / टेलीकॉलर में 6 - 60 महीने का अनुभव
फुल टाइम
Handle customer queries through phone calls, WhatsApp, email, and other support channels.
Assist customers with order tracking, delivery, returns, replacements, refunds, and product-related queries.
Resolve customer complaints professionally and within the required timeline.
Coordinate with Sales, E-commerce, Warehouse, and Delivery teams for issue resolution.
Maintain accurate records of customer interactions, complaints, and resolutions.
Follow up with customers to ensure their issues are successfully resolved.
Provide accurate information about products, offers, policies, and order status.
Escalate complex or unresolved issues to the concerned department or senior team.
Collect customer feedback and highlight recurring issues for process improvement.
Maintain a professional, polite, and customer-friendly approach in every interaction.
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