A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 30,000 /महीना
Eben Telecom
Infopark, कोच्चि
ग्राहक सहायता / टेलीकॉलर में 0 - 6 वर्षो का अनुभव
Full Time
Key Responsibilities
Job Description – International UK Process
Key responsibilities:
· handling telephone & email enquiries from residents
· resolving customer questions and billing queries over the phone/email from residents
· managing residential debts across our utility schemes and negotiating repayment plans.
· Generating & issuing utility usage bills to residents as per our contractual arrangement with the client.
· setting up new customer accounts from new site activation and day to day tenancy
· Changes – followed up with issuing Introduction letters, Welcome Packs & D/D mandates and billing.
· processing of bank transfer payments onto customer accounts
Key Skills and Competences:
· Excellent telephone manner
· Experience handling telephone enquiries from clients
· Experience in client account management
· Excellent communication skills, both verbal and written
· Able to resolve queries and disputes with clients and suppliers
· Excellent presentation and interpersonal skills with good attention to detail
