Customer Support Executive

Job Title: Customer Support Executive

Location: Kolkata
Shifts: Rotational (Day/Night)
Experience: 0-1 Years

Job Summary:

We are looking for dynamic professionals to join our International Contact Centre team & Chat. If you have strong communication skills and Fluent in English & Hindi (mandatory) with experience in BPO/KPO or international call centre handling global customers via voice and chat this role is for you.

Key Responsibilities:

·       Own end-to-end customer interactions across voice and chat (international & domestic)

·       Deliver quick, accurate, and high-quality responses with a customer-first approach

·       Resolve queries and issues proactively with clear follow-through

·       Maintain clean and structured documentation

·       Ensure high service standards, customer satisfaction,

·       Operate with discipline by following SOPs, quality benchmarks, and processes

·       Stay flexible and aligned with global time zones and dynamic operational needs

Required Skills & Qualifications:

·       0-1 years of experience in customer support (voice and/or chat process)

·       Excellent verbal and written communication skills

·       Strong problem-solving and multitasking abilities

·       Ability to handle pressure and manage difficult customers professionally

·       Basic computer knowledge (MS Office, typing skills)

·       Good listening skills and attention to detail

·       Ability to work in rotational shifts (including night shifts) and rotational week offs

Preferred Qualifications:

• Experience in BPO/KPO or international call center environment

• Exposure to global customer handling and cultural sensitivity

Shift Timings:

·        Day Shift: 11am – 9pm

·        Night Shift: 9pm – 7am

6 days Working (Rotational week-offs)

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