कस्टमर सपोर्ट एग्जीक्यूटिव

Job Title: Customer Support Executive (SME)

Employment Type: Full-Time, Permanent

6 days of work, 1 Day Off.

Work Location: HSR Layout, Bangalore (Work From Office)

Compensation: ₹4LPA (CTC) + Performance-Based Incentives

Eligibility:

Minimum 6 months or 1 Year of relevant customer service experience preferred

Company Overview:

Tri O Tech Solutions Pvt. Ltd. is a leading fintech company that offers a secure and user-friendly payment platform for teenagers. The company provides numberless prepaid cards and a UPI-based digital wallet, enabling teens to make digital transactions under parental supervision while fostering financial literacy.

Roles and Responsibilities:

Manage incoming customer queries via chats and emails in a timely and professional manner

Understand customer requirements, provide accurate information, and offer effective solutions

Handle and resolve customer complaints, escalating issues to internal teams when required

Build long-term customer relationships through clear, transparent, and empathetic communication

Required Skills:

Ability to handle multiple chats, emails, or calls simultaneously

Basic troubleshooting and analytical skills

Strong problem-solving capabilities

Excellent verbal communication skills in English and Hindi

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