Customer Support Executive

Job Posting: Customer Support Executive (Software Support)

Company Overview

Deltax Broking Pvt. Ltd. is a growing financial services company focused on delivering

seamless digital trading experiences. We are committed to operational excellence,

client satisfaction, and technology-driven solutions.

● Website: https://deltaxbroking.com

● Working Hours: 9:00 AM to 6:00 PM

● Working Days: 5.5 days (2nd and 4th Saturdays off)

● Location: 719-721, Millennium Business Hub, Bhagavan Nagar, Sarthana JakatNaka, Nana Varachha, Surat, Gujarat 395013

Role Summary

We are looking for a Customer Support Executive with hands-on experience in

software/product support to manage client queries, troubleshoot issues, and ensure a

high-quality user experience across our digital platforms. This role demands a

problem-solver mindset, strong communication skills, and the ability to handle

technical queries with clarity and speed.

Key Responsibilities

● Provide L1/L2 support for software-related queries via calls, emails, and chat Troubleshoot issues related to trading platforms, CRM systems, and internal

tools

● Diagnose and resolve technical errors, login issues, system bugs, and user

navigation challenges

● Coordinate with technical/development teams for escalations and bug tracking

● Maintain proper ticketing, documentation, and follow-up on customer issues

● Ensure quick turnaround time (TAT) and high customer satisfaction

● Educate customers on product features, usage, and best practices

● Identify recurring issues and proactively suggest process/product

improvements

Candidate Profile

Attribute Detail

• Experience 1–3 years in customer support (preferably software/technical support)

• System Knowledge Strong understanding of software systems, troubleshooting, and user handling

• Tool Familiarity Familiarity with ticketing tools, CRM systems, or SaaS platforms

• Communication Excellent communication skills (verbal & written)

• Work Style Ability to handle pressure, prioritize issues, and manage multiple queries

• Advantage Basic knowledge of financial/trading platforms is an added advantage
  

Key Skills

● Technical troubleshooting

● Customer handling & conflict resolution

● CRM / Ticketing tools

● Analytical thinking

● Process orientation

● Communication & clarity

Compensation

The salary for this position is competitive:

● Salary: Up to ₹25,000 per month (based on experience and skill set)

What We Offer

● Growth-oriented and technology-driven work environment

● Opportunity to work on live trading systems and fintech platforms

● Skill development in technical support & financial systems

● Stable and performance-driven culture

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 1 - 3 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।