Role: Customer Support Executive – Outbound Voice Process
Designation: Relationship Manager
Qualification: Any Graduate
Experience: Freshers are welcome
Job Type: Full-Time
Salary: ₹16,000 Take-Home | ₹20,000 CTC(Depends on Interview Performance)
Benefits: ESI & PF
Make outbound calls to customers as per the assigned process.
Help customers by answering their questions and resolving their issues quickly and correctly.
Provide accurate information by following company policies and process guidelines.
Escalate unresolved or long-pending customer issues to the supervisor when required.
Communicate with customers in a polite, professional, and friendly manner.
Ensure high customer satisfaction and reduce repeat customer contacts.
Build strong relationships with customers and maintain a positive experience.
Identify opportunities to generate new sales leads or promote relevant products/services when applicable.
Maintain accurate records of customer interactions in the system.