Customer Support Executive – General Responsibilities:
1) Respond promptly and courteously to customer inquiries via phone, email, and chat
2) Understand customer issues and provide effective resolutions
3) Provide accurate information about products and services
4) Handle queries related to orders, deliveries, returns, and refunds
5)Maintain and update customer records in the CRM system
6) Escalate unresolved issues to the appropriate internal teams
7) Follow up with customers to ensure their issues are resolved satisfactorily
8) Record customer feedback and prepare reports