कस्टमर सपोर्ट एग्जीक्यूटिव

Key Responsibilities

1. Database Maintenance

• Maintain and update the Master Database (Customer Master, Item Master) and Transaction Database accurately.

• Ensure data integrity and 100% compliance with documentation and backup procedures.

• Generate accurate and updated reports from the system on a regular basis.

2. Daily Call Management

• Handle an average of 40–50 customer calls per day ensuring prompt and professional communication.

• Follow up on calls with the Distribution Centre and Customers to ensure timely order processing and resolution.

• Track order status and coordinate updates with the Delivery Partner.

• Monitor and ensure adherence to the Turnaround Time (TAT) for all customer calls.

3. Email Communication

• Manage an average of 30–40 customer emails per day with timely and accurate responses.

• Follow up and coordinate via email with Distribution Centres, Delivery Partners, and Customers to ensure query resolution and order status updates.

• Maintain a professional and customer-focused tone in all written communications.

4. Delivery Partner Coordination

• Coordinate closely with the Courier / Delivery Team to monitor order dispatches, returns, cancellations, and refunds.

• Escalate delivery issues to the Distribution Centre Team and provide updates to customers.

Key Performance Indicators (KPIs)

• 100% Resolution of Customer Queries within TAT

• Reduced Number of Customer Complaints

• Accuracy and Timeliness of Database Updates

• Call and Email Handling Compliance

• Delivery and Refund Processing Accuracy

Qualifications & Skills

• Graduate in any discipline (preferably Business Administration, Commerce, or related field).

• 1–3 years of experience in Customer Service / Order Management / Logistics Coordination.

• Strong verbal and written communication skills.

• Proficiency in MS Office (Excel, Word, Outlook) and CRM systems.

• Excellent coordination and problem-solving skills.

• Ability to multitask and work effectively under pressure.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 6 - 12 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।