Customer Support Executive

Job Description: Customer Support Executive

Company: ALT Mobility
Location: Okhla Phase 1, New Delhi
Experience: 1–3 Years
Qualification: Any Graduate / Any Qualification

Company Overview 

ALT Mobility is a leading electric mobility solutions provider, enabling sustainable last mile transportation through technology-driven EV leasing, financing, and fleet  

management solutions. We are committed to delivering exceptional customer  

experiences and driving growth through efficient inside sales operations. 

Role Overview

We are looking for a proactive and detail-oriented Customer Support Executive who can manage customer interactions efficiently while maintaining accurate data records. The candidate should be comfortable handling a high volume of calls daily and have working knowledge of basic Excel.

Key Responsibilities

• Handle inbound and outbound customer calls

• Address customer queries, concerns, and complaints professionally

• Provide timely issue resolution and escalate cases when required

• Maintain and update customer records, reports, and call logs in Excel/CRM systems

• Coordinate with internal teams for follow-ups and issue closures

• Ensure a high level of customer satisfaction and service quality

• Meet daily call handling and productivity targets

Requirements

• 1–3 years of experience in customer support / customer service

• Good communication and customer handling skills

• Ability to manage high call volumes

• Basic to good Excel knowledge is mandatory (data entry, filters, sorting, basic formulas, reports)

• Strong attention to detail and problem-solving ability

• Comfortable working in a fast-paced environment

Preferred Skills

• Experience using CRM or ticketing tools

• Good follow-up and documentation skills

• Hindi and English communication preferred

Compensation

• As per industry standards

Work Location

• Work from Office – Okhla Phase 1, New Delhi

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 1 - 3 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।