Handle inbound and outbound calls, emails, and chats related to trading, demat, and account-related queries.
Assist clients in resolving issues related to platforms, fund transfers, KYC, or account activation.
Provide prompt and accurate information to clients in Hindi, English, Kannada, Tamil, and Malayalam.
Coordinate with internal teams to ensure timely resolution of client concerns.
Maintain accurate records of client interactions and feedback.
Strive to meet and exceed service quality and response time standards.
Educate clients about products, platforms, and market updates as required.