कस्टमर सपोर्ट एग्जीक्यूटिव

Job Title: Non-Voice Communication Specialist

Work Location: Work From Office (WFO)

Shift: Rotational UK Shifts

Job Summary

We are looking for a Non-Voice Communication Specialist who will be responsible for creating clear, accurate, and effective written communications to support customer service agents. The role focuses on improving agent effectiveness, reinforcing processes, and enhancing overall customer satisfaction through professional email and letter communication.

Key Responsibilities

• Create and manage written communications such as emails, letters, and internal updates for support agents.

• Develop focused communications to reinforce existing processes or introduce new processes.

• Ensure all communications are clear, concise, and aligned with business guidelines.

• Support improvement of agent performance and customer satisfaction through effective messaging.

• Help manage tools and platforms used for agent communications (internal portals, mailers, knowledge bases).

• Proofread and edit communication content to maintain high quality and accuracy.

• Coordinate with internal teams to gather information and share timely updates with agents.

Required Skills

• Excellent written English skills (email and letter drafting).

• Strong attention to detail and proofreading ability.

• Good understanding of customer service processes.

• Ability to explain processes clearly in simple language.

• Basic knowledge of MS Word, Excel, and internal communication tools.

• Strong organisational and time-management skills.

Preferred Experience

• 1–3 years of experience in Non-Voice / Email / Chat support roles.

• Experience in internal communications, knowledge management, or customer support content writing.

• Exposure to BPO or customer service environments is an advantage.

Candidate Profile

• Detail-oriented and process-driven.

• Customer-focused mindset.

• Comfortable working in rotational UK shifts.

• Willing to work from office.

Qualification

• Any graduate (preferred).

• Freshers with excellent written communication skills may also be considered.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 0 - 6 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।