कस्टमर सपोर्ट एग्जीक्यूटिव

About the Role:

We are looking for a Customer Support Executive to manage customer conversations across

chat and calls. This is a frontline role focused on solving customer issues quickly,

maintaining a smooth support experience, and ensuring customers feel heard and assisted

throughout their journey.

The right person is patient, well-spoken, organised, and comfortable handling multiple

customer interactions daily.

Key Responsibilities

1. Customer Support Operations

● Handle customer queries through chat and phone calls

● Resolve customer concerns related to orders, delivery, returns, exchanges,

sizing,payments, etc.

● Close support tickets efficiently while maintaining good customer experience

● Provide timely updates to customers regarding their orders and requests.

2. CRM & Ticket Management

● Manage and update customer tickets through Zoho CRM

● Track open issues and follow up until resolution

● Maintain proper records of customer conversations and resolutions

● Coordinate internally with operations and logistics teams for issue resolution

3. Communication & Escalation

● Communicate clearly and professionally with customers

● Identify recurring customer issues and escalate them internally

● Maintain calm and problem-solving attitude during difficult conversations.

4. Process & Support Coordination

● Support smooth day-to-day customer support operations

● Help improve response quality and turnaround time

● Work closely with the operations team to ensure customer satisfaction

What We’re Looking For

● 1–4 years of experience in customer support, operations, or client handling roles

● Good spoken and written English communication skills(mandatory)

● Comfortable handling customer calls and chats daily

● Basic computer and Excel knowledge

● Fast learner with a problem-solving mindset

● Experience with Zoho CRM is a plus (not mandatory)

Contact: HR Priya

9739398219 or watsapp CV

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 1 - 6 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।