Customer Success Executive

Key Responsibilities:
Customer Interaction: Respond to customer queries and concerns promptly and professionally.

Issue Resolution: Resolve complaints or escalate unresolved issues to appropriate internal teams.

Product Knowledge: Maintain deep knowledge of the company’s products, services, policies, and procedures.

Customer Satisfaction: Ensure a positive customer experience and strive for first-contact resolution.

Documentation: Log interactions and updates accurately in the CRM system.

Performance Metrics: Meet targets such as response time, resolution time, QA, CSAT (Customer Satisfaction Score), etc.

Team Collaboration: Work with other departments (technical, product, etc.) to resolve customer issues.

Feedback Collection: Record customer feedback and suggestions for product/service improvement.

Compliance: Adhere to company policies, including data protection and customer privacy regulations.

Continuous Learning: Keep up-to-date with new tools, updates, and training sessions

Key Skills:

Proficient in Tamil/Telugu/Kannada

Graduation from a relevant field.

Customer Service experience in the broking industry would be an added advantage.

Excellent at both verbal and written communication

Ability to form conversations.

1-4 years of experience in a similar role.

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