Customer Success Associate

Job Title: Customer Success Associate

Annual CTC: ₹2.50 LPA (16k take home approx) + ESI + PF+ Health Insurance

Work Location: Unit A, 9th Floor, MJR Magnifique, Khajaguda X Roads, Raidurgam, Prashant Hills, Hyderabad, Telangana 500104

Work Mode: Work from Office only.

Working Days: 6 days a week with 1 rotational weekly off.

Working Hours: 10 hours per day.

Brief Profile of Vivifi India Finance (P) Ltd

Vivifi India Finance (P) Ltd is a non-deposit taking Non-Banking Financial Institution based out of Hyderabad, TG. With a vision to offer innovative financial products to customers across the credit spectrum, Vivifi leverages technology and data science to offer credit products to the under-served and unserved.

For further information, you can visit our website www.vivifin.com

About the Role

We’re looking for fresh graduates who want to start their careers in the finance sector and enjoy customer-facing and operations-focused work. This role gives you practical exposure to customer communication, basic verification checks, and everyday business processes.

Responsibilities

• Speaking with customers over phone calls to guide them through our processes, respond to queries, and ensure a smooth experience.

• Following up with customers for pending documents, payments, or additional information.

• Reviewing and verifying customer documents for accuracy and completeness before processing.

• Recording and updating information correctly in internal systems.

• Helping customers resolve simple issues and routing more complex cases to the right team.

• Encouraging customers to complete their repayments on time and explaining payment options when required.

• Reminding and nudging overdue customers to clear outstanding amounts in a polite and consistent manner.

• Supporting customers in understanding our products and using them responsibly.

• Coordinating with internal teams for updates, clarifications, or escalations.

• Maintaining a professional, patient, and respectful tone during all interactions.

Who We’re Looking For

• Fresh Graduates from any stream.

• Strong communication skills in Hindi and English; knowing any additional regional language is an advantage.

• Comfortable with phone-based roles and customer interaction.

• Basic computer skills and attention to detail.

• A positive attitude and willingness to learn.

Note: The final designation and the specific set of responsibilities will be shared upon selection. The duties and job designation will align with the role areas listed above.

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