A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
17,000 - 17,000 /महीना
Globiva
सोमाजिगुदा, हैदराबाद
ग्राहक सहायता / टेलीकॉलर में 6 - 24 महीने का अनुभव
फुल टाइम
Customer Services inbound process
Company: Globiva Services Pvt Ltd
Location: 3rd Floor, Fortune 9 Towers, Somajiguda, Opposite Yashoda Hospital, Hyderabad
About the Role
Globiva Services Pvt Ltd is hiring enthusiastic Customer Service Associates to support leading banking clients like Kotak, RBL, and Border Plus. This is a full-time role where you will be the first point of contact for customers, handling inbound queries and ensuring excellent service delivery.
Responsibilities
Answer inbound customer calls and resolve queries related to banking services and products.
Provide accurate and timely information while maintaining high service quality.
Build positive customer relationships by ensuring clear communication in English and regional language.
Maintain detailed records of customer interactions in the system.
Escalate unresolved or complex issues to the appropriate department.
Meet daily/weekly performance metrics like call handling time, resolution, and quality.
Ensure compliance with company policies, process guidelines, and regulatory requirements.
Qualifications & Experience
UG or Graduate
Min 6 months Telesales experience
Excellent communication skills in English + Hindi
Basic computer literacy and good typing skills.
Strong interpersonal and problem-solving abilities.
Job Details
Salary: ₹17,000 – ₹18,000 per month (depending on process and profile).
Shift: 24/7 rotational shifts.
Week Off: 1 rotational weekly off.
Employment Type: Full-time.
Industry: Banking / Financial Services.
Why Join Globiva?
Opportunity to work with leading Indian banks.
Career growth in the customer service and BPO sector.
Exposure to both domestic and linguistic customer service.
Inclusive and performance-driven work environment.
Skills & Requirements
Required Skills
communication
Preferred Skills
sales
Experience
1 - 2 years
Education
Graduation (10 + 2 + 4)
Age Range
22 - 30 years
Languages Required
English, Hindi, Telugu
