Customer Service Executive

Executive - Customer Service - Job Summary (Brief overview on the scope of job responsibility): • Assist supervisor for paper work&comma such as preparing&comma distributing and collecting back the handling kit. • Distribute to and collect from the inspectors the inspection samples&comma issue quotations • and reports to the client / factory. • System maintenance such as IBMS&comma Summary report preparing. • Attend to clients’ enquiries. Interrelationships (Other key functional or communicational lines): • Coordinate with local and overseas clients&comma factories and vendors. • Coordinate with supervisors&comma Assistant Manager&comma Sub-Regional Manager – IAA for all job related activities. Job Responsibility & Accountability (Key Roles&comma functions & accountability): • Co-ordination with HK-office&comma Clients&comma Selling Office and Vendors for inspection. • Receiving orders from CPSI HK as well as selling offices (Through IBMS) and collection of inspection reference details. • Collection of inspection reference details. • Coordinate with suppliers for scheduling inspections. • Update the schedule data with job allocation for concerned inspector in respective region. • Sample control and file keeping (log book maintenance). • Inspection files preparation. • Sending reports to client and follow up to match the TAT. • Handling of IBMS for inspection related activities. • Update all the weekly/monthly reports as per head office/other selling office requirements. • Invoice preparation. • Support the Sub-Regional Manager - IAA and supervisor for any other job as required. Required Skills & Qualification:- • Graduate or above in any discipline. • Good command of English&comma both oral and written. - - - Experience Level Executive Level