Customer Service Associate

Customer Services inbound process

Company: Globiva Services Pvt Ltd

Location: 3rd Floor, Fortune 9 Towers, Somajiguda, Opposite Yashoda Hospital, Hyderabad

About the Role

Globiva Services Pvt Ltd is hiring enthusiastic Customer Service Associates to support leading banking clients like Kotak, RBL, and Border Plus. This is a full-time role where you will be the first point of contact for customers, handling inbound queries and ensuring excellent service delivery.

Responsibilities

• Answer inbound customer calls and resolve queries related to banking services and products.

• Provide accurate and timely information while maintaining high service quality.

• Build positive customer relationships by ensuring clear communication in English and regional language.

• Maintain detailed records of customer interactions in the system.

• Escalate unresolved or complex issues to the appropriate department.

• Meet daily/weekly performance metrics like call handling time, resolution, and quality.

• Ensure compliance with company policies, process guidelines, and regulatory requirements.

Qualifications & Experience

• Graduate (any discipline).

• Freshers or candidates with 6 months–1 year of customer service/BPO experience.

• Excellent communication skills in English + Tamil + Malayalam

• Basic computer literacy and good typing skills.

• Strong interpersonal and problem-solving abilities.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 6 - 12 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।