Customer Sales Executive

JD - Customer Support & Sales Executive (Multiple Roles)

We are looking for dedicated and detail-oriented individuals to join our team across multiple shifts. The roles involve customer communication, lead management, and coordination with the design team for custom jewelry requirements.

Role 1: Customer Support – Design Coordination (Night Shift)

Responsibilities:

Manage customer follow-ups via email and chat

Coordinate with the design team to create and review CAD designs

Share design updates with customers and gather feedback

Ensure timely communication and closure of design-related queries

Requirements:

Strong written English and comprehension skills

Ability to understand customer requirements clearly

Spoken English is a plus

Role 2: Customer Support – Lead Management (Night Shift)

Responsibilities:

Handle all incoming and existing leads (pending, failed, cart recovery, diamond search, CFW requests)

Communicate with customers via email, chat, calls, and WhatsApp

Assist customers throughout their buying journey

Ensure prompt responses and high conversion rates

Requirements:

Excellent command of English (written and spoken)

Strong communication and customer-handling skills

Ability to multitask across multiple platforms

Role 3: Customer Support – Day Shift Operations

Responsibilities:

Manage pending tasks from the night shift

Handle all lead-related activities and ensure follow-ups

Maintain continuity in customer communication

Requirements:

Strong email and chat communication skills

Organized and detail-oriented

Calling skills are a plus but not mandatory

Role 4: Customer Support – Gap Shift (Part-Time)

Shift Timing:

6:00 AM – 10:00 AM

6:00 PM – 10:00 PM

Responsibilities:

Manage leads during gap hours, with priority on custom jewelry inquiries

Respond to customer queries via email and chat

Assist in maintaining lead flow and response time

Requirements:

Strong written communication skills

Ability to handle chats and emails efficiently

Calling skills are a plus

General Requirements:

Prior experience in customer support or sales is preferred

Experience in jewelry or luxury products is an advantage

Ability to work in a fast-paced environment

Strong attention to detail and problem-solving skills

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