We are looking for a CRM Executive who can effectively manage customer relationships and ensure a positive customer experience. The candidate should have good communication skills, be able to handle customer queries, maintain regular follow-ups, and coordinate with internal teams for issue resolution.
Skills Required:
• Good Communication Skills
• Customer Handling
• Follow-up Management
• Active Listening
• Problem Solving
• Client Coordination
• Relationship Building
• Time Management
• Teamwork
• Positive Attitude
• Multitasking Ability
Roles & Responsibilities:
• Handle customer queries and concerns professionally.
• Maintain regular follow-ups with customers.
• Update customer information in the CRM system.
• Coordinate with different departments to resolve issues.
• Ensure customer satisfaction and retention.
• Maintain proper records and reports.
• Build and maintain strong customer relationships.
Preferred:
• Strong interpersonal skills.
• Ability to work in a fast-paced environment.
• Customer-focused approach.