कस्टमर रिलेशनशिप मैनेजर

Job Title: CRM Executive / CRM Manager (Real Estate Hub)

Job Summary

We are seeking a detail-oriented and customer-focused CRM Executive to manage client relationships, lead data, and communication workflows within our Real Estate Hub. The role focuses on maintaining accurate customer records, improving lead conversion, and supporting sales and marketing teams through effective CRM utilization.

Key Responsibilities

Manage and maintain the CRM system with accurate client, lead, and property data

Capture, track, and update leads from multiple sources (walk-ins, calls, portals, campaigns)

Assign leads to sales agents and monitor follow-ups and response timelines

Ensure timely follow-up with clients via calls, emails, WhatsApp, or SMS

Generate daily, weekly, and monthly CRM reports (leads, conversions, site visits, sales)

Coordinate with sales, marketing, and channel partners to ensure data consistency

Monitor customer journey from inquiry to booking and post-sales support

Identify gaps in lead management and suggest process improvements

Maintain data privacy and CRM system security

Support marketing campaigns by segmenting databases and tracking performance

Required Skills & Qualifications

Bachelor’s degree in Business, Marketing, IT, or related field

1–3 years of experience in CRM, sales coordination, or real estate operations

Experience with CRM tools (HubSpot, or real estate CRMs)

Strong organizational and data management skills

Excellent communication and coordination abilities

Proficiency in MS Excel / Google Sheets

Ability to multitask and work in a fast-paced real estate environment

Preferred Skills

Prior experience in real estate, property consultancy, or brokerage firms

Knowledge of real estate sales cycles and customer handling

Basic understanding of digital marketing lead sources

Key Performance Indicators (KPIs)

Lead response time

Lead-to-site-visit conversion rate

Site-visit-to-booking conversion rate

Data accuracy and CRM compliance

Follow-up completion rate

Why Join Us?

Opportunity to work in a growing real estate hub

Exposure to high-value property transactions

Collaborative work environment

Career growth and learning opportunities

If you want, I can also:

Simplify this for a junior CRM role

Make a CRM Manager / Head of CRM version

Customize it for commercial, residential, or luxury real estate

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 2 - 3 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।