कस्टमर रिलेशनशिप मैनेजर

We are looking for a proactive and detail-oriented Customer Relationship Manager with expertise in payment recovery and disbursement management in the real estate sector. The ideal candidate will be responsible for managing client relationships, ensuring timely payment collections, coordinating loan disbursements, and providing exceptional customer service throughout the project lifecycle.

Key Responsibilities

Recovery Management

• Follow up with customers for timely collection of due and overdue payments.

• Maintain accurate payment records and update CRM systems.

• Send reminders, payment notices, and resolve disputes related to outstanding amounts.

• Coordinate with the accounts team for reconciliations and receipts.

• Ensure adherence to payment schedules as per agreements.

Disbursement Coordination

• Liaise with banks, NBFCs, and financial institutions for loan disbursement requests.

• Coordinate with customers and bankers for required documentation.

• Track and monitor disbursement timelines to ensure smooth fund flow.

• Provide customers with updates on loan processing and approvals.

Customer Relationship Management

• Act as the single point of contact for customer queries related to payments, loans, and documentation.

• Maintain strong relationships with customers to ensure satisfaction and loyalty.

• Handle escalations effectively and provide quick resolutions.

• Assist in handover and possession process in coordination with other departments.

Requirements

• Bachelor’s degree in Business Administration, Finance, or related field.

• Strong knowledge of home loan processes, bank coordination, and payment recovery strategies.

• Proficiency in MS Office and CRM tools.

• Excellent communication and interpersonal skills.

• Ability to work under pressure and meet deadlines.

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