Key Responsibilities:
Relationship Building:
Establish and maintain strong relationships with clients, acting as a primary point of contact.
Customer Service:
Handle client queries, concerns, and requests, ensuring prompt and efficient resolution.
Post-Sales Support:
Provide after-sales services, address changes in the property, and ensure timely delivery.
Payment Management:
Oversee payment collections, issue receipts, and manage demand letters and reminders.
Internal Coordination:
Work with sales, marketing, and other internal teams to ensure smooth operations and customer satisfaction.
Data Management:
Manage and update CRM systems with client information, track interactions, and analyze data.
Customer Experience:
Identify opportunities to improve the customer experience and implement initiatives accordingly.
Reporting:
Prepare reports on sales activities, client feedback, and other relevant data.