Position Overview:
The CRM Executive position is focused on maintaining strong post-sales relationships with clients, ensuring customer satisfaction, and providing end-to-end support from order placement to payment collection. The role demands proactive communication, attention to detail.
Responsibilities:
- Ensure all client leads are effectively managed after placing orders.
- Provide exceptional after-sales service, ensuring client satisfaction.
- Actively seek and incorporate genuine feedback from clients.
- Support clients from order receipt through to payment collection.
- Address and resolve client queries and complaints efficiently.
- Serve as a knowledgeable point of contact for product and service inquiries.
- Maintain proactive communication with clients to build strong relationships.
Key Attributes:
- Excellent communication skills, both verbal and written.
- Strong follow-up and organizational abilities.
- Ability to understand and respond to client needs with empathy.
- Proactive mindset and problem-solving skills.
- In-depth knowledge of company products/services.
- Flexibility to be available for client calls and discussions