ob Summary:
The CRM Executive is responsible for managing customer interactions, maintaining customer data, ensuring customer satisfaction, and building long-term relationships to support business growth.
Key Responsibilities:
Manage and maintain customer records in the CRM system
Handle customer queries, feedback, and complaints professionally
Build and maintain strong relationships with customers
Coordinate with sales and support teams for issue resolution
Track customer interactions and follow-ups
Prepare reports on customer satisfaction and retention
Ensure timely communication with customers