A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
15,000 - 35,000 /महीना
Bps Security
कामता, लखनऊ
ग्राहक सहायता / टेलीकॉलर में 1 - 5 वर्षो का अनुभव
फुल टाइम
Job Summary:
We're looking for an experienced Customer Relationship Manager to join our team! You'll be the face of our company, handling customer queries, resolving issues, and ensuring our clients & units run smoothly with us.
Key Responsibilities:
- Manage customer relationships & queries via phone, email, & other channels
- Resolve customer complaints & issues efficiently
- Coordinate with internal teams to ensure smooth operations
- Handle client communications & ensure their needs are met
- Monitor & report on customer satisfaction & feedback 📊
- Drive customer retention & growth initiatives
- Ensure excellent customer experience across all touchpoints
Requirements:
- 2+ years of experience in customer relationship management or similar role
- Excellent communication & problem-solving skills
- Fluent in handling customers, clients, & internal teams
- Ability to work independently & manage operations smoothly
- Experience with CRM software/tools (like Salesforce, Zoho, etc.) is a plus.
What We Offer:
- Competitive salary & benefits
- Growth opportunities in a dynamic company
- Training & development programs
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