A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
18,800 - 23,800 /महीना
Bizmarg Consulting Services Private Limited
वेलाचेरी, चेन्नई
ग्राहक सहायता / टेलीकॉलर में 0 - 2 वर्षो का अनुभव
फुल टाइम
1. Manage Customer Relationships
- Serve as the primary point of contact for customers.
- Build and maintain long-term relationships.
2. Handle Inquiries and Complaints
- Respond promptly and professionally to customer inquiries.
- Resolve issues with a solution-oriented approach.
- Escalate complex matters and ensure timely closure
3. Provide Product & Service Information
- Educate customers on products, services, and offers.
- Assist customers in making well-informed decisions.
4. Follow-Up & Customer Satisfaction
- Conduct follow-up calls post service or purchase.
- Collect feedback and coordinate improvements.
5. Maintain Accurate Records
- Log all interactions and updates in the CRM system.
- Maintain accurate reports and histories.
6. Support Sales Activities
- Identify opportunities for cross-sell/up-sell.
- Assist with order placement, shipment updates, and process explanation.
