A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
40,000 - 60,000 /महीना
यूनिवर्सल एचआर सॉल्यूशंस
लोअर परेल ईस्ट, मुंबई
ग्राहक सहायता / टेलीकॉलर में 4 - 6+ वर्षो का अनुभव
फुल टाइम
Hiring for CRE( Customer Relationship Executive )
Female Candidate
Min 5 yrs experience
Responsibilities:
• Act as the primary point of contact for customers visiting or contacting the workshop. • Handle customer inquiries, service bookings, and follow-ups efficiently. • Maintain strong relationships with premium and high-value clients. • Coordinate with the Operations Head and service team for smooth workflow and timely delivery. • Ensure excellent customer experience from vehicle drop-off to delivery. • Keep customers updated regarding service status, timelines, and costs. • Manage CRM systems and customer data records accurately. • Handle customer feedback, complaints, and escalations professionally. • Support in upselling services and AMC packages where applicable. • Maintain proper documentation and filing of customer queries. • Ensure adherence to brand standards, grooming, and communication etiquette.
Skills and Qualifications:
• Graduate, post graduate in any discipline. • Excellent communication and interpersonal skills. • Presentable personality with a professional and polished appearance. • Strong customer handling and problem-solving ability. • Basic understanding of automobile service processes. • Proficiency in MS Office and CRM software • Ability to work in a fast-paced, high-expectation environment.
Contact : Divyaa
