कस्टमर रिलेशनशिप एग्जीक्यूटिव

1. Process Management

• Ensure all company processes are followed correctly and consistently.

• Identify process gaps and coordinate improvements with relevant teams.

2. Workflow Coordination

• Manage and monitor day-to-day workflow.

• Assign tasks to teams and ensure timely completion.

3. Documentation & Record Keeping

• Maintain accurate records, reports, and documents related to processes.

• Update logs, trackers, and CRM (if applicable).

4. Communication & Coordination

• Act as a link between departments (Sales, Operations, HR, Dispatch, etc.).

• Ensure smooth communication and proper information flow.

5. Monitoring & Quality Check

• Check that tasks are completed as per standards.

• Report errors, delays, or issues immediately to management.

6. Reporting

• Prepare daily/weekly/monthly reports on work progress, issues, and resolutions.

• Share updates with management on process performance.

7. Follow-Up & Issue Resolution

• Follow up with teams to ensure tasks are completed.

• Resolve minor issues independently and escalate major issues.

8. Compliance & SOP Adherence

• Ensure employees follow SOPs (Standard Operating Procedures).

• Support audits and maintain compliance documentation.

9. Customer/Client Coordination (if applicable)

• Communicate with customers for updates, clarifications, or service requirements.

• Maintain customer communication records.

10. Continuous Improvement

• Suggest improvements to increase efficiency and reduce delays.

• Support implementation of new tools, systems, or processes.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में फ्रेशर वाले उम्मीदवारों की जरुरत है।