Customer Relationship Executive

Ensure smooth execution from order to delivery and drive repeat business through consistent follow-ups. This role is the bridge between customer, operations, Management and accounts. NON-NEGOTIABLE REQUIREMENTS STRONG FOLLOW-UP & COORDINATION SKILLS • Track every order till completion • Ensure internal teams and customers stay aligned ATTENTION TO DETAIL • Accuracy in order forms, dispatch details, and communication • Ensure stock status of finished goods material is up to date CUSTOMER COMMUNICATION DISCIPLINE • Provide regular updates • Handle queries calmly and clearly • Follow up for advance payments or collection of payment as per credit terms
Order Processing • Create and manage order forms • Create PIs • Ensure all details are accurate and complete 2. Internal Coordination • Coordinate with: o Operations (production & dispatch planning) o Accounts (payments, invoices) 3. Customer Updates • Share regular updates on: o Order status o Dispatch timelines • Send dispatch details to customers 4. Payment & Collection Coordination • Follow up for: o Advance payments o Outstanding collections • Coordinate collection calls 5. Post-Delivery Follow-Up • Confirm receipt of material • Follow up for repeat orders

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 6 - 24 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।