Job Title: Customer Relationship Executive (CRE)
Company: Sweets Mart
Location: Gandhinagar
Roles & Responsibilities
Greet and assist customers in a professional and friendly manner.
Handle customer inquiries, complaints, and feedback efficiently.
Build and maintain positive relationships with customers.
Provide information about products, offers, and services.
Coordinate with store staff to ensure customer satisfaction.
Follow up with customers regarding orders and services.
Maintain customer records and update data as required.
Support sales activities and promote customer loyalty programs.
Requirements
Minimum 6 months to 2 years of experience in customer service, customer support, or customer relationship management.
Good communication and interpersonal skills.
Customer-focused attitude with problem-solving abilities.
Basic computer knowledge (MS Office, billing/software systems preferred).
Ability to work in a fast-paced retail environment.
Minimum qualification: 12th Pass / Graduate.
Fluency in Gujarati, Hindi, and basic English preferred.