A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 20,000 /महीना
Jagannath Polymers Private Limited
जैतपुरा, जयपुर
ग्राहक सहायता / टेलीकॉलर में 1 - 4 वर्षो का अनुभव
Full Time
We are looking for a Customer Relationship Executive to join our team. The role offers ₹15000 - ₹20000 and involves managing customer calls, delivering outstanding customer service related to B2B Sales. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Handle customer queries, complaints, and requests through calls, emails, and messages.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Manage and update customer information accurately in the CRM system.
Generate basic reports on customer data, complaints, and resolution status.
Job Requirements:
The minimum qualification for this role is Graduate and 1 - 4 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.
