Handle customer inquiries through phone calls, WhatsApp, email, and other communication channels.
Build and maintain positive relationships with existing and new customers.
Understand customer requirements and provide suitable solutions.
Resolve customer complaints and issues in a timely and professional manner.
Follow up with customers regarding products, services, payments, or pending requests.
Maintain accurate records of customer interactions and feedback.
Coordinate with sales, operations, and other departments to resolve customer concerns.
Inform customers about new products, services, offers, and updates.
Collect customer feedback and identify areas for improvement.
Achieve assigned customer service, retention, and follow-up targets.
Prepare regular reports related to customer interactions and follow-ups.