• Customer Relationship Management:
Managing customer interactions, resolving complaints, and building strong, lasting relationships. Connecting with new customers for new business.
• CRM System Management:
Implementing, integrating, and maintaining the CRM system, including data management and troubleshooting.
• Data Analysis and Reporting:
Analysing customer data to identify trends, measure campaign effectiveness, and provide insights for business decisions.
• Strategy Development:
Developing and implementing CRM strategies to improve customer retention, loyalty, and engagement.
• Communication and Collaboration:
Maintaining clear communication with customers and collaborating with sales, marketing, and customer service teams.
Skills Required:
• Strong communication and interpersonal skills.
• Analytical and problem-solving skills.
• Proficiency in excel.
• Ability to work independently and as part of a team.
• Understanding of customer needs and expectations.