Senior Customer Support Executive

Job description

Role Overview

We are looking for a highly skilled and experienced Senior Appointment & Customer Support Specialist to join our growing Dental support team. This individual will play a pivotal role in supporting dental practices in the UK by delivering outstanding appointment management and patient support services. The ideal candidate will possess a strong background in international voice processes, preferably within the healthcare or dental sectors, and demonstrate a high level of professionalism, empathy, and efficiency in handling patient interactions.

Key Responsibilities:

Appointment Coordination:

· Efficiently manage and schedule patient appointments using dental practice management software

· Liaise with UK-based dental teams to ensure optimal scheduling based on clinical priorities and provider availability

· Send appointment confirmations, reminders, and post-visit follow-ups via email or phone.

· Actively follow up on cancellations, rescheduling, and no-shows to maximize chair-time utilization and patient satisfaction survey such as google and NHS choices.

Customer Support:

· Act as the first point of contact for patients through phone and email, ensuring a courteous and supportive experience.

· Address queries related to dental treatments, appointment logistics, billing, insurance claims, and general inquiries.

· Resolve common issues independently, and escalate complex or sensitive matters to in-practice personnel or practice managers as appropriate.

· Maintain a calm, compassionate, and patient-focused approach in all communications.

Administrative Support:

· Maintain up-to-date and accurate patient records in the practice management system.

· Assist with updating patient profiles.

· Generate basic reports related to appointment trends, cancellations, and patient feedback.

· Support UK teams with ad-hoc administrative tasks such as data entry, internal documentation, and maintaining compliance checklists.

Operations & Collaboration:

· Collaborate effectively with dental practice teams across the UK to align on daily scheduling needs and patient communication workflows.

· Monitor and report on operational bottlenecks, offering suggestions for process improvements based on frontline insights.

· Participate in regular team meetings and training sessions to stay current with service protocols and software tools.

Requirements:

· 2–4 years of experience in international voice processes (preferably supporting UK/US/ANZ customers).

· Prior experience in healthcare scheduling, appointment setting, or dental customer service is highly desirable.

· Exceptional communication skills in English, both verbal and written.

· Proficient in using CRM or healthcare/dental practice management software.

· Strong time management and organizational skills with a high attention to detail.

· Comfortable working in a fast-paced, UK-shift environment with high volumes of patient interaction.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

• Paid sick time

• Paid time off

• Provident Fund

Schedule:

• Fixed shift

• UK shift

Supplemental Pay:

• Overtime pay

• Performance bonus

• Yearly bonus

Experience:

• International voice customer service: 2 years (Required)

Work Location: In person

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 1 - 5 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।

इस Senior Customer Support Executive Job के बारे में अधिक जानकारी

1. इस Senior Customer Support Executive Job के लिए आवेदन करने के लिए पात्रता मानदंड क्या है?
   Ans: उम्मीदवार ग्रेजुएट होना चाहिए और उसके पास 1 - 5 वर्षो का अनुभव होना चाहिए।
2. मैं इस Job की रोल के लिए कितने वेतन की उम्मीद कर सकता हूं?
   Ans: आप ₹25000 - ₹35000 प्रति महीने के वेतन की उम्मीद कर सकते हैं जो आपके इंटरव्यू पर निर्भर करता है। यह अहमदाबाद में एक फुल टाइम Job है।
3. इस Senior Customer Support Executive Job के लिए कितने कार्य दिवस हैं?
   Ans: इस Senior Customer Support Executive Job के लिए कार्य दिवस 6 दिन का होगा।
4. क्या इस Senior Customer Support Executive Job के लिए आवेदन करते समय या इस Job को ज्वाइन करने के बाद कोई शुल्क भी लागू होता है?
   Ans: नहीं, इस Senior Customer Support Executive Job के लिए आवेदन करते समय या इस Job को ज्वाइन करने के बाद कोई भी शुल्क नहीं लगता है !
5. क्या यह Senior Customer Support Executive Job घर से किया जा सकता है?
   Ans: नहीं, यह Job घर से ऑनलाइन नहीं किया जा सकता है।
6. इस Senior Customer Support Executive Job के लिए कितनी रिक्तियां हैं?
   Ans: ZOBONE INTERNATIONAL OUTSOURCING PRIVATE LIMITED में तत्काल Senior Customer Support Executive के लिए 5 रिक्तियां हैं!
7. इस Senior Customer Support Executive Job के लिए कौन आवेदन कर सकता है?
   Ans: पुरुष और महिला दोनों उम्मीदवार इस ग्राहक सहायता / टेलीकॉलर Job के लिए आवेदन कर सकते हैं।
8. इस Senior Customer Support Executive Job के लिए टाइमिंग क्या है?
   Ans: इस Senior Customer Support Executive Job में Day की शिफ्ट है।