Customer Relationship Executive

Job Title: CRM Executive – Collections & After Sales
Location: Gurgaon / Sector 48 | Experience: 2 to 5 Years

About the Company – BookMyAssets

Project Name – Dholera (Gujarat)

BookMyAssets endeavors to provide the best quality service to customers while helping them maximize their investments. Our team, with a strong understanding of the real estate market, continuously adapts to new trends and innovations. BookMyAssets is a real estate arm dealing in exclusive investment opportunities. Partnered with a trusted name in real estate, the collaboration combines advanced technology with real estate expertise.

Role Summary
The role focuses primarily on customer payment collections and follow-ups (70%) along with after-sales CRM communication (30%). The candidate will ensure timely payment collection, maintain strong customer communication, and support smooth post-sales engagement.

Key Responsibilities
Collections (Primary Responsibility – 40%)
• Follow up with customers for pending payments and installment collections
• Send payment reminders through calls, emails, and WhatsApp
• Maintain collection reports and payment tracking records
• Coordinate with accounts and sales teams for payment confirmations
• Resolve basic customer queries related to payment schedules

CRM & After Sales (Secondary Responsibility – 60%)
• Send receipts, welcome letters, and confirmation emails
• Maintain and update customer data in CRM systems
• Share birthday wishes, festive greetings, and engagement mails
• Assist in basic email creatives using Canva

Skills Required
• Graduate with 2–4 years experience in collections, CRM, or customer coordination
• Strong follow-up and communication skills
• Comfortable with email drafting, calling customers, and payment reminders
• Basic knowledge of CRM tools and Canva
• Detail-oriented and customer-focused

Additional Details
• Immediate joiner preferred
• Workplace: Onsite Role, 6 days working (Monday to Saturday)
• Office Timing: 10:00 AM to 7:00 PM
• Salary: Up to ₹40,000

Employee Benefit: Free and confidential counseling supported by our Learning & Development Training programs
Interview Process: Face-to-Face Interview (No Virtual Interview)

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 2 - 5 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।