कस्टमर रिलेशनशिप एग्जीक्यूटिव

BinSha Furniture is looking for a Customer Relationship Executive (CRE) who will manage the complete customer journey from inquiry to delivery. The candidate should have excellent communication skills, be customer-focused, and coordinate effectively with the Sales, Production, Dispatch, and Accounts teams to ensure a smooth customer experience.

Key Responsibilities

• Handle customer inquiries via WhatsApp, phone calls, website, social media, and walk-in customers.

• Understand customer requirements and recommend suitable furniture products.

• Coordinate with the sales team to prepare and share quotations.

• Follow up with customers and convert inquiries into confirmed orders.

• Coordinate with Production, Accounts, and Dispatch teams for smooth order execution.

• Keep customers updated on order, production, and delivery status.

• Resolve customer queries and complaints professionally.

• Ensure timely payment follow-up and maintain customer records.

• Confirm successful delivery and provide after-sales support.

• Collect customer feedback and encourage Google Reviews.

• Maintain daily reports of inquiries, quotations, orders, and follow-ups.

Required Skills

• Excellent Communication Skills

• Customer Relationship Management (CRM)

• Customer Service & Customer Support

• Lead Management & Follow-up

• Sales Coordination

• MS Excel & Computer Knowledge

• WhatsApp & Email Communication

• Problem Solving

• Time Management

• Team Coordination

Preferred Experience

• 6 Months – 2 Years in Customer Service, Customer Support, Sales Coordination, CRM, Retail Sales, or Telecalling.

• Freshers with excellent communication skills are also welcome.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 6 - 36 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।