Contact customers to confirm appointments scheduled for the following day.
Maintain and update the appointment calendar accurately.
Follow up on cancellations, rescheduling requests and no-shows.
When an appointment slot becomes available, contact other customers and offer the open slot.
Keep appointment records up to date.
Coordinate with clinics and home-service teams regarding schedule changes.
Handle customer calls/messages in a polite and professional manner.
Escalate unusual or complicated situations to the team lead.
Ensure there are no unnecessary gaps in the daily appointment schedule.
Maintain confidentiality of customer and appointment information.