We are looking for a Customer Service Associate to join our team Shubham K Mart. Involves managing customer calls, delivering outstanding customer service related to Industry. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage Customer Service & Product Display.
Customer interaction, complaints and concerns with a problem-solving mindset.
customer interactions and track follow-ups.
Offer Update, Signages timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is SSC Qualification and 0-2 yrs. The role involves resolving customer Service, Interaction, Product Display, Section Hygiene, providing right information through Signages and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 Working Days during the Shift Type shift.