कस्टमर रिलेशनशिप एसोसिएट

Customer Associate Executive

Location: Gurugram, Haryana

Contact Person - HR Chahat - Whatsapp your resume to 8448389324

Job description

PolicyBazaar.com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound calls to address customer queries and concerns.

• Provide accurate information regarding insurance policies, premium calculations, and policy status.

• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.

• Maintain customer records by updating information in the CRM system.

• Ensure customer satisfaction through professional communication and problem-solving.

• Meet daily, weekly, and monthly targets set by the team lead.

Required Skills:

• Excellent communication skills (verbal and written) in English and Hindi.

• Ability to handle customer queries efficiently and politely.

• Basic computer knowledge and proficiency in MS Office and email.

• Patience and empathy to manage difficult or irritated customers.

• Prior experience in a call centre or customer support role is a plus.

• Freshers and experience both can apply

• Minimum education: Graduate

• Salary package 2.5 Lpa to 4 Lpa

Interested candidates can share their resume to Chahatjain@policybazaar.com

or Whatsapp to 8448389324

Regards,

HR Chahat

Policy Bazaar

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