Designation: Customer Support Associate
Location: Andheri east , Mumbai
Key Responsibilities:
• Handle customer queries through calls, chats, and emails
• Provide accurate, clear, and timely resolutions to users
• Deliver a high-quality customer experience with a customer-first approach
• Resolve issues with ownership and professionalism
• Handle challenging customer interactions calmly and effectively
• Simplify financial concepts for customers in an easy-to-understand manner
• Maintain strong communication and coordination across teams