A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
15,000 - 22,000 /महीना
Cuatro Labs Private Limited
भजीपुरा, अहमदाबाद
ग्राहक सहायता / टेलीकॉलर में 2 - 5 वर्षो का अनुभव
फुल टाइम
Job Description – Customer Experience Executive
Atoma | Cuatro Labs
Job Type: Full-Time Experience: 0–2 Years Location: As per company requirements
Role Overview
We are looking for a customer-focused and proactive Customer Experience Executive to manage customer interactions, resolve queries and ensure a smooth, hassle-free booking and service experience with Atoma.
Key Responsibilities
Handle customer calls, WhatsApp queries and booking confirmations.
Manage booking rescheduling, cancellations and refunds.
Resolve customer complaints and service-related issues.
Coordinate with beauticians and internal teams for smooth service delivery.
Conduct post-service follow-ups and collect customer feedback.
Maintain customer records and daily reports.
Focus on customer satisfaction and retention.
Required Skills
Excellent communication and interpersonal skills.
Strong problem-solving and coordination abilities.
Customer-centric approach with a positive attitude.
Basic knowledge of MS Excel, Google Sheets and CRM tools.
Ability to multitask and work in a fast-paced environment.
Preferred Candidate
Graduate or undergraduate with 0–2 years of experience in customer service. Freshers with good communication and problem-solving skills are welcome.
Our Goal: Deliver a seamless, reliable and premium customer experience at every step of the Atoma journey.
